Types of Change Management
Ever been a little bit confused about the different types change management? Don’t worry, me to! There are many versions that are often grouped under the same term, Change Management, but there are some fundamental differences between them. So, this blog is here to outline and explain the four main types to clear everything up for you.
But first, what is change management? This to is often unclear, I’ve been in numerous social situations where I’ve been asked what I do, which then leads to a few blank faces and an explanation is needed.
According to the dictionary the Change Management definition is:
The management of change and development within a business
And this describes it pretty well, but a more rounded definition would be:
Change management facilitates the people side of change, this includes a focus on preparing (Build), creating awareness (Excite) and supporting (Equip) individuals to successfully adopt any change that may be happening within their organisation, department or team.
Wondering why I mention Build, Excite, Equip? Check out my simple & easy to follow change model: www.beechange.co.uk
Types of Change Management
Business Change Management
Business change management is a systematic approach for managing the lifecycle of business changes to an organisation. It is the process of assessing, planning, organizing, and implementing changes to an organisation and its operating environment in order to achieve desired outcomes. It involves a coordinated effort between stakeholders and leadership to ensure that changes are properly planned, communicated, and executed efficiently. Business change management involves a range of activities such as the identification of areas for improvement, the establishment of goals and objectives, the development of plans and strategies, the implementation of changes, and the monitoring and evaluation of results. It also requires effective communication and collaboration between stakeholders and leadership to ensure that the change process is successful.
An example: Streamlining the sales quotation process within a company.
Organisational Change Management
Organisational change management (OCM) is a process that focuses on the people side of change, as opposed to the technical side. It involves planning and implementing changes within an organisation in order to meet its goals and objectives. OCM involves both the process of managing the organisational change and the people that are affected by it. It includes activities such as identifying and assessing the need for change, developing the plan for change, implementing the plan, monitoring and evaluating the outcomes, and ensuring that the objectives of the change are met. OCM requires strong leadership and collaboration between stakeholders across the organisation. It requires understanding the impact of the change on individuals, teams, and the organisation as a whole, as well as engaging employees to accept and embrace the change. OCM also involves developing strategies to manage resistance, support positive feedback, and ensure communication throughout the process. It is an important tool for successful organisational transformation, and can help to ensure that the change is successful and sustainable.
An example: A company restructure where they change the whole organisational structure.
Lean Change Management
Lean Change Management is an approach to organisational change that emphasizes process optimization and the active involvement of people at all levels of the organisation. It focuses on eliminating waste and increasing the efficiency of operations. Lean Change Management seeks to create a culture of continuous improvement by identifying and eliminating non-value-adding activities, streamlining processes, and utilizing technology to automate and reduce manual steps. It seeks to make change efforts more effective by reducing the time, cost, and effort associated with transformation initiatives. It also encourages collaboration among stakeholders and promotes a culture of shared responsibility. It promotes a focus on customer value, increased responsiveness to changing customer needs, and increased agility in meeting changing market conditions. Ultimately, the goal of Lean Change Management is to create an organisation that can quickly and effectively adapt to changing market conditions and customer demands.
An example: Implementing a new project management tool by engaging stakeholders in iterative cycles of planning feedback and adjustments.
Enterprise Change Management
Enterprise Change Management is a process that helps organisations effectively implement and manage changes within their business operations. It involves planning, designing, and implementing changes to improve organisational efficiency, increase customer satisfaction, and achieve other strategic business goals. It involves the use of various tools, techniques, and methodologies to ensure that the changes are handled in an effective and efficient manner. It requires strong leadership and communication to ensure that all stakeholders are aware of the change and are ready to embrace it. It also involves assessing the impact of the proposed change and ensuring that it meets the organisation's objectives. Enterprise Change Management is an essential part of any successful business transformation, and is essential for the success of any organisation.
An example: A company implements a remote work policy.
ITIL Change Management
ITIL Change Management is the process of managing changes to IT services and infrastructure. It involves identifying, planning, scheduling, implementing, and reviewing changes to IT systems to ensure that they remain secure, reliable, and efficient. It also includes monitoring the impact of the changes on the IT environment and responding to any issues that arise. ITIL Change Management is essential to the successful management of IT services, as it helps to ensure that changes are well planned, properly tested, and efficiently implemented. It helps to increase the speed and quality of change implementations, reduce the risk of disruption, and improve the overall quality of the IT services provided.
An example: Submitting a request to replace the current email system with a more advanced secure & cost-effective solution
Acquisitions and Mergers
This is when a change will happen due to the joining of what were previously two companies into one. Whether that be a company that has brought another company, Acquisitions or a company is combining with another company, Mergers. Here there will need to be changes to departments, teams, hierarchies, processes, and software’s to name a few, all of which the people side of change needs to be carefully managed.
An example: A larger company being merged with a smaller company, what changes need to be made for them to fit in?
